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Privacy Policy

INTRODUCTION

HP Sales and Lettings is a trading name of HP Property Management and Lettings Ltd. whose registered number is 10650444 and registered office is Moorgate House, King Street, Newton Abbot, Devon, United Kingdom, TQ12 2LG.

We work to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. Please stay updated to any changes to this Privacy Policy by visiting our website or writing to us using the details listed in our Privacy Policy.

This Privacy Policy only concerns HP Sales and Lettings members, clients and users of our online and standard operational services. The Privacy Policy of HP Sales and Lettings is in compliance with the updated General Data Protection Rules (GDPR).  We are registered with the Information Commissioner’s Office (ico.), registration number ZA327429.

PERSONAL INFORMATION

There are many aspects of our website and services that we offer which can be viewed or used without providing personal information, however, for access to future HP Sales and Lettings customer support features you are required to submit personally identifiable information.

WHAT TYPES OF PERSONAL DATA DO WE COLLECT

We do not collect any financial information on this website. We may collect and process the following data about you:

  • Information that you provide by filling in forms on our Site or forms that we send you. This includes Personal information provided at the time of registering to use our Site, subscribing to our service, posting material, or requesting further services. Personal information means information that identifies you or could reasonably be used to identify you. Examples of personal information include your name, address, email address, birth date, age, gender, telephone number, account numbers, education, employment details or other specific types of personal information. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our Site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Site and of the fulfilment of the services that you request of us.
  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

DO WE SHARE YOUR DATA WITH OTHERS

We use your data to improve your experience on our website or to process applications we receive from you. Our service means that we keep your data inside HP Sales and Lettings unless you ask us or give us your permission to share it, for example:

  • You ask us to or give us your permission.
  • To provide you with content and services through a partner’s platform.
  • If you agree to marketing emails and personalisation, to show you relevant messaging on your social media platforms, to let you know about HP Sales and Lettings services and articles we think you’ll enjoy and are relevant to you.
  • We are required to in order to complete any of the services that you have agreed to that we offer (we may need to share your information with our service providers, agents or contractors).

WHEN WE SHARE YOUR DATA WITH OTHERS

We will:

  • Always share it in a secure way.
  • Make sure it’s treated consistently with our privacy policy.
  • Not allow other companies to use it to contact you with their own marketing.

WHAT WE DO WITH THE INFORMATION WE GATHER

HP Sales and Lettings may use your personal data for the following purposes:

  • To process applications that you send to us in connection with the services that we offer.
  • To create and manage your personal account at on our website.
  • To send message notifications of delivery status.
  • To contact you in the event of any problems.
  • To answer your queries and to inform you of new or changed services.
  • To send marketing offers such as newsletters.
  • To manage your account by carrying out credit checks.
  • To test and improve our systems by which the services are provided.
  • To prevent misuse or improper use of our services.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to request information about the personal data we hold on you at any time. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed.

You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending an email to contact@hpsalesandlettings.co.uk.  

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

LOCATION OF DATA

HP Sales and Lettings databases are located on servers held in secure data centres in the European Union and United States.

LOG DATA

HP Sales and Lettings record certain requests and transactions in log files. This log data is used for troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analysed to that end. HP Sales and Lettings can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.

HOW WE USE COOKIES

Cookies are small data files that are sent to your browser and saved on your computer or mobile device when you visit a website. Cookies enable the website to store your preferences (such as login, language, font size, and other display preferences) and other information on your computer or mobile device and save you time on subsequent visits by eliminating the need to repeatedly enter the same information.

The use of cookies will help to simplify the login process, provide you with better service on the website, and provide you with personalized content on the website. Cookies also enable HP Sales and Lettings to maintain and improve our websites by providing HP Sales and Lettings with information on how visitors find and use our websites, how well the websites are performing, and to compile and analyze the website usage for statistics and trends, Some of the information that we collect using cookies is non-personal information, which means it does not identify you as an individual person.  

Through the use of website cookies, we monitor which pages of our website visitors view and how often visitors view them. Through the use of these cookies, we are able to capture standard Web traffic information such as time, date, IP address, and browser, but in most circumstances the information captured cannot identify you as an individual. 

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google uses (first party) “cookie” information to evaluate your use of the website, to compile reports on website activity for website analysts and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law, or if such third parties process the information on Google’s behalf. If you would like to find out more about Google Analytics and the kind of information that is collected and processed, please refer to Google’s website and its privacy policy on that website www.google.com and their terms of service. For independent information about cookies you can go to www.allaboutcookies.org.

ADVERTISING

HP Sales and Lettings display advertisements on certain web pages or in emails. These advertisements can be targeted based on the information that is available to HP Sales and Lettings, e.g. language, IP address, poll content, agreed service requirements etc. This targeting is always an automated process; none of the information used for targeting is analysed manually or made available to advertising customers.

CHILDREN’S PRIVACY

The services that we offer or our website or operational process is not intended for use by children under the age of 18. HP Sales and Lettings does not intentionally collect personal information from such children. If we discover that a child has provided us with personal information online through our website or any other medium, we will take reasonable steps to delete this information. If you believe we may have received personal information from a child under the age of 18, please immediately contact us at contact@hpsalesandlettings.co.uk.

SALE OF BUSINESS

In the event that the HP Sales and Lettings business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

CHANGES TO THIS PRIVACY POLICY

HP Sales and Lettings reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our website or any of the services that we offer as part of our operation.

CONTACTING US

HP Sales and Lettings welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:

Telephone / Fax:

0121 286 9007

Post:

HP Property Management and Lettings, Moorgate House, King Street, Newton Abbot, Devon, United Kingdom, TQ12 2LG.

Email:

contact@hpsalesandlettings.co.uk

Web:

https://hpsalesandlettings.co.uk

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